Privacy Policy

CoachWorks Hospitality T/A Crepe Delicious UK (“Crepe Delicious”) is committed to respecting the privacy of individuals who visit our website.

Crepe Delicious UK - Privacy Policy

Last updated: 12th November 2025

Coachworks Hospitality T/A Crepe Delicious UK (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and protect information when you interact with us, whether in-store, online, or through our franchise recruitment channels.

1. Who We Are

CoachWorks Hospitality Ltd T/A Crepe Delicious UK is the master franchise operator for the Crêpe Delicious brand within the United Kingdom.
We operate company-owned cafés, recruit and support sub-franchisees, and deliver catering and event services.

Registered Business Name: CoachWorks Hospitality Ltd T/A Crepe Delicious UK
Registered Office: Coachworks Hospitality Ltd T/A Crepe Delicious UK, 11 Fron Huelog, Hawarden, CH5 3GG
Email: Ukcrepedelicious@gmail.com
We are the data controller for all personal data collected through our website and marketing activities.

2. What Information We Collect

We collect and process the following categories of personal data:

a) Website & Digital Marketing

• IP address, browser type, and device identifiers

• Website usage data (via cookies, analytics tools, and ad pixels)

• Preferences and engagement with our content or ads

b) Catering & General Enquiries

• Name, email, phone number, event details, location, and message content

c) Franchise Recruitment

• Name, contact details, investment capacity, business background, and geographic preferences

• Additional details submitted through forms, interviews, or follow-up communications

d) Store Operations

• CCTV footage (for safety and security)

• Loyalty programme data

• Wi-Fi usage logs (where guest Wi-Fi is provided)

e) Marketing Interactions

• Email open rates, link clicks, and campaign engagement

• Audience data provided by platforms such as Meta, Google, or LinkedIn Ads

3. How We Use Your Data

We process personal data for the following purposes:

• Responding to catering or franchise enquiries

• Assessing franchise applications and performing due diligence

• Sending marketing communications (email, SMS, or digital ads)

• Delivering personalised content and advertising through retargeting or third-party franchise recruitment portals

• Analysing website performance and improving our services

• Meeting legal and regulatory obligations

• Maintaining security and preventing fraud

4. Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR:

• Consent: for marketing communications, cookies, and franchise interest follow-up

• Contract: to deliver catering services or process franchise applications

• Legitimate interests: to improve our website, protect assets, and market relevant opportunities

• Legal obligation: to comply with tax, recordkeeping, or safety regulations

5. Sharing Your Data

We may share data with:

• Our franchise network and authorised sub-franchisees or franchisors

• Marketing and analytics providers (e.g., Google, Meta, LinkedIn, Mailchimp, HubSpot)

• Professional advisors, legal representatives, or regulatory authorities when required

• IT and hosting partners that securely process data on our behalf

All third parties are bound by confidentiality and data protection agreements.

We do not sell personal data to any third party.

6. International Transfers

Some service providers may process data outside the UK or EEA.
Where this occurs, we ensure adequate safeguards, such as UK-approved standard contractual clauses or equivalent protection mechanisms.

7. Data Retention

We retain personal data only for as long as necessary for the purposes collected:

• Enquiries: up to 24 months

• Franchise applicants: up to 5 years

• Marketing contacts: until consent is withdrawn

• CCTV footage: typically 30–60 days

• Legal or contractual records: up to 7 years

8. Your Rights

Under UK GDPR, you have the following rights:

• Access your personal data

• Correct inaccurate or incomplete information

• Request deletion (“right to be forgotten”)

• Restrict or object to processing

• Withdraw consent at any time

• Data portability (where applicable)

To exercise your rights, contact Ukcrepedelicious@gmail.com
We may require proof of identity before fulfilling your request.

9. Cookies & Tracking

We use cookies and similar technologies to:

• Improve website performance

• Measure ad effectiveness

• Personalise user experiences

You can adjust cookie settings via your browser or our cookie banner at any time.

Key tools we use: Google Analytics, Meta Pixel, LinkedIn Insight Tag, Social Media Paid Ads and remarketing cookies.
Full details are available in our Cookie Policy.

10. Marketing Communications

If you opt in, we may send occasional emails, SMS messages, or targeted ads regarding:

• Catering offers

• New store openings

• Franchise opportunities

• Events or promotions

You can unsubscribe at any time via email footer links or by contacting us directly.
We maintain suppression lists to ensure your preferences are respected.

11. Franchise Recruitment Data

For potential franchisees, we may collect financial and personal information to assess suitability.
This information may be shared with approved partners (e.g., finance providers, consultants, Crepe Delicious Franchisor) strictly for the purpose of progressing your application.

We do not perform automated decision-making without human review.

12. Data Security

We implement industry-standard technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.
Where data is transmitted online, it is encrypted and stored on secure servers.

13. Updates to This Policy

We may update this Privacy Policy from time to time to reflect operational or legal changes.
The latest version will always be available at crepedelicious.co.uk/privacy.

14. Contact Us

If you have any questions or concerns about this Privacy Policy or your data:

Email: Ukcrepedelicious@gmail.com
Mail: CoachWorks Hospitality Ltd T/A Crepe Delicious UK, 11 Fron Heulog, Hawarden, CH5 3GG
Data Protection Lead: Laura Harvey - Company Director

If you’re unsatisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO): https://ico.org.uk/

Crepe Delicious UK - Franchise Applicant Privacy Notice

Last updated: 12th November 2025

This Privacy Notice explains how CoachWorks Hospitality Ltd T/A Crepe Delicious UK processes personal data from individuals enquiring about or applying for franchise opportunities.

1. Who We Are

CoachWorks Hospitality Ltd T/A Crepe Delicious UK is the master franchise operator for the Crepe Delicious UK brand within the United Kingdom.
We recruit, support, and manage sub-franchisees nationwide.

Data Controller: CoachWorks Hospitality Ltd T/A Crepe Delicious UK
Email: Ukcrepedelicious@gmail.com

2. What Data We Collect

When you apply or express interest in franchising, we may collect:

• Name, contact details, and preferred location

• Financial details (available capital, funding status)

• Business and professional background

• Notes from discovery calls or meetings

• Communication history (emails, calls, messages)

We may also collect publicly available data from LinkedIn or business directories for due diligence.

3. How We Use This Data

We use franchise applicant data to:

• Assess your suitability as a sub-franchisee

• Communicate about opportunities and process applications

• Arrange meetings, site visits, and onboarding activities

• Maintain internal records of enquiries and recruitment progress

• Send relevant updates or opportunities (if you’ve consented)

We do not sell or trade this data.

4. Legal Basis

Our lawful bases for processing are:

• Consent: when you submit an application or opt into marketing updates

• Contractual necessity: to evaluate and progress your franchise application

• Legitimate interests: for recruitment efficiency and fraud prevention

5. Who We Share It With

We may share your data with:

• Franchise advisors and consultants assisting with recruitment

• Professional partners (accountants, solicitors, funding partners)

• CRM and marketing automation tools (HubSpot, Google Workspace, etc.)

• Relevant team members involved in franchise development

All recipients are bound by confidentiality and data protection requirements.

6. Data Retention

Franchise applicant data is typically retained for up to 5 years from the last interaction, unless required longer for legal or regulatory reasons.
If you join our network, your information becomes part of your franchise file and is governed by your Franchise Agreement.

7. Your Rights

You have the right to:

• Access your data

• Request correction or deletion

• Withdraw consent

• Object to processing for marketing purposes

To exercise your rights, contact ukcrepedelicious@gmail.com
We will respond within one calendar month.

8. Security

Your information is stored securely in password-protected systems and cloud environments with restricted access.
We use encryption and regular access audits to prevent unauthorised use or disclosure.

9. Complaints

If you’re unhappy with how we’ve handled your data, please contact us first at Ukcrepedelicious@gmail.com
If unresolved, you may contact the Information Commissioner’s Office (ICO): https://ico.org.uk/

10. Updates

We may update this notice periodically to reflect changes in our recruitment process or legal requirements.
The current version will always be available at crepedelicious.co.uk/privacy.